A. Our Products in our website code number (such as bouncers, slides, combos, obstacles, etc.) come with 2 years warranty. Regarding Customized Inflatables, come with 6 months warranty.
B. The blower comes with 2 years warranty.
C. We’ll match each product with a repair kit which includes glue, relative thread, Same Color PVC material, etc.
D. Please note that since this warranty applies to defects in material and workmanship, it does not apply to damage caused by: neglect, lack of maintenance, accident or abnormal operation.
How to Claim Warranty Services:
Please read the following information below to make sure the damage you have is covered and within Warranty stated time frame.
a) If damage is valid per the Warranty, please take digital photos clearly displaying the nature of the damage and email them to firstname.lastname@example.org or the sales person you contacted before, along with detailed description of the problem.
b) If the product is not badly damaged, you can repair it yourself with the repair kit according to the repair instruction.
c) If the product is badly damaged, you can send the items back to us for inspection, we’ll be responsible for the repairing, but this will waste time and energy of both parties.
And in fact, the most convenient way is that you can repair it in your place, and we will negotiate with you about the repair fee.
Written by Cathy from East Inflatables.